Refund Policy

Last updated 6 November 2026 · Huddit is a product of Sable Invest (Pty) Ltd, East London, South Africa.

7-day money-back guarantee

If Huddit is not right for your family, email [email protected] within 7 days of your first payment and we will refund it in full. No questions, no forms. The refund goes back to the card you paid with, usually within 5 to 10 working days depending on your bank.

After the first 7 days

You can cancel any time from your account page. Your plan stays active until the end of the period you have paid for, and you will not be charged again. We do not refund the unused part of a monthly or yearly period, except where the Consumer Protection Act requires it or where we have failed to provide the service.

If something went wrong on our side

If Huddit was unavailable for more than 24 hours in a month, or a fault on our side stopped you building packs you had paid for, tell us and we will extend your plan or refund that month.

Failed payments

If a renewal payment fails, your plan stays active for 7 days while Paystack retries the card. If payment still fails, the account drops to the Free plan. Nothing is deleted; upgrade again at any time to carry on.

Yearly plans

Yearly plans are charged once for the full year. The 7-day guarantee applies to the first payment. If we ever close Huddit, we refund the unused months.